COVID19

Dear Guest

The impact of COVID19 has changed so many lives and continues to create so much uncertainty. Please refer to this page before you travel or come to dine at No11 as this is where we will update any emergency information.

We are open for both Rooms and Restaurant from 15th July 2020 and are delighted to have qualified under the Visit Scotland “Good To Go” assurance scheme. We appreciate that you may feel curious or uncertain about what we are doing and with that in mind have published as much on this page as we can.

Our COVID Policy

No11 is a “1m plus” social distancing location with enhanced protections.

Keep Safe & Enjoy

Please help us keep you, staff and suppliers safe by adhering to the following:

  • Wash your hands or use sanitiser regularly and every time you have used a high touch surface such as the banister rail or toilet door handle
  • Please observe social distancing guidelines outwith your family group
  • As per recent Scottish Government Guidelines (10th September 2020) - Face masks must be worn when walking around the public spaces. They are not required when eating and drinking.

Our Risk Assessment

Click here to view our Risk Assessment and Operating Plan

What We Have Changed

Please click on this link to see open a downloadable document that details what we have changed in equipment and operations to account for the safety of you and our staff.

Booking Questions

Food Vouchers:

Food vouchers that should have been used before 15th July have been extended to 30th December 2020.

Room Bookings:

All room voucher guests who could not use their vouchers have been given credit notes so that they can use their voucher for stays between 2nd January 2021 and 30th April 2021. We would like to thank everyone who showed faith in us by taking a voucher. We look forward to hosting you in 2021

All guests who have other room credit vouchers, please refer to your voucher for booking terms. As above, thank you and we look forward to hosting you again.

Pay on Arrival Bookings after 15th July:

These have a 7 days cancellation policy if you need to cancel more than 7 days in advance there will be no charge.

Advanced Purchase (Non-Refundable) Bookings after 15th July:

We appreciate that customers with these types of bookings may feel uncomfortable travelling or may still have travel restrictions from their own location. As we are open and able to provide accommodation the decision not to travel is now the customer responsibility and as such we will not provide full refunds. We hope that guests will have appropriate travel insurance to cover this. If you do not wish to stay then if you contact us at least 7 days in advance and cancel the room we will try to re-sell the room and refund you what we sell the room for minus a £30 fee.