NO11 CORONA VIRUS/COVID 19 @ 12th Jun 2020
The Scottish Government has indicated a re-opening date for Hotels of 15th JULY
We have conducted a comprehensive return to work risk assessment and operating plan, which we will publish on the web before 15th July. Our primary concerns are to make No11 a safe environment for customers and staff while at the same time still making a lovely hotel and restaurant experience for customers. The notes below detail our current policies on bookings.
1.1) Bookings: You will be able to book online from 6th July for dates from 15th July. To comply with social distancing guidelines we will have a limited number of tables in use and staggered arrival times for bookings.
1.2) Vouchers: All outstanding vouchers will be honoured up to 30th December 2020
2.1) Bookings: You can book online now, for dates from 15th July.
2.2) Pay on Departure Booking: Our normal cancelation terms apply. If you cancel 7 days before arrival you will not be charged for your booking. If you cancel within 7 days we will charge the first night of your stay. If you “No Show”, you will be charged the full amount of your stay.
2.3) Advanced Purchase Bookings: Under your terms of booking these reservations are non-refundable and non-transferable. We will vary these terms only as outlined below:
2.3.1) If there is a government declared travel ban from leaving your origin country by your origin government; there is a travel ban by the UK Government for people arriving from your origin country; there is a travel ban by the UK Government into or out of Edinburgh; or Our Hotel is closed by any UK Government or UK Government agency; and any booking up to check in 14th July 2020; then
2.3.2) If any of the above apply to your stay date at No11, if you apply to us by email, we will let you cancel your booking via the web site you booked through and give you a voucher to the value of your booking to stay at No11 on any date up to 29 December 2022, excluding 31 December dates. The voucher will include how to re book instructions.
2.4) Voucher Room Bookings: The terms are the same as 2.2 above, except that the rebooking window will be any date between 2 January 2021 to 30 April 2021, except “six nations rugby weekends”.
We will review this information as the situation unfolds. If you are coming to visit us, please check this page before setting off.
Please keep safe and see you soon (hopefully).
Hamish & Susan